Privacy Policy
This Privacy Policy outlines how AVS Digital Solutions collects, processes, protects, and respects your personal and organizational data when you use our website or engage our software, AI, cloud, and security services.
1. Overview & Scope
AVS Digital Solutions ("AVS", "we", "us", or "our") is a software engineering, AI automation, data engineering, cloud solutions, analytics, and security agency headquartered in Kwekwe, Zimbabwe.
We are committed to operating in full transparency and in alignment with the Zimbabwean Cyber and Data Protection Act [Chapter 12:07] as well as international data protection principles (such as GDPR and POPIA where applicable). This policy applies to visitors of our website, prospective clients submitting project inquiries, and client organizations utilizing our technology services.
2. Information We Collect
We collect information only to provide high-quality services, respond to project requests, and maintain the operational security of our systems:
A. Directly Provided Information
When you contact us via form, email, phone, or WhatsApp, we collect details such as your full name, business email address, phone number, company name, project budgets, and technical requirements provided in your messages.
B. Automatically Collected Technical Data
When browsing our website, standard web server logs collect basic technical metrics such as IP address (anonymized), browser type, referring URLs, operating system, and timestamp data for security and load balancing.
3. How We Use Your Information
We process your information exclusively for legitimate business purposes:
- Service Delivery: To plan, engineer, host, and maintain custom software applications, AI agents, cloud architectures, and analytics solutions.
- Communication: To respond to project inquiries, schedule technical consultations, issue proposals, and provide ongoing customer support.
- Security & Maintenance: To detect, prevent, and respond to potential fraud, DDoS attacks, or unauthorized access attempts.
- Legal Compliance: To satisfy accounting, taxation, and statutory reporting requirements in Zimbabwe.
4. Legal Basis for Processing
We process personal data based on the following lawful grounds:
5. Data Sharing & Subprocessors
We do not sell, rent, or trade your personal information. We share data only with essential cloud infrastructure providers (subprocessors) that adhere to strict confidentiality and security standards (e.g. Vercel, AWS, GCP). You can review our full subprocessor table in our Data Protection & Security Statement.
6. Security & Storage Practices
Our Security Commitment
We apply industry-standard security practices including encrypted communication, access controls, secure authentication, and regular backups.
For complete technical details regarding data residency, encryption algorithms (TLS 1.3 / AES-256), backup frequencies, access management, and incident response SLAs, please read our dedicated Data Protection & Security Statement.
7. Your Data Protection Rights
Under applicable data protection laws, you possess rights regarding your personal information:
8. Privacy Officer Contact
If you have questions regarding this Privacy Policy, wish to exercise your data subject rights, or submit a formal inquiry:
Data Privacy Officer / Compliance Lead
AVS Digital Solutions
Kwekwe, Zimbabwe
Email: info@avsdigitalsolutions.co.zw
Phone: +263 71 200 4765
Security & Compliance Inquiry
Need a custom Data Processing Agreement (DPA), security questionnaire completion, or vulnerability report? We are ready to assist your compliance team.